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Orders
Upon completion of your order, you will receive an email with your order summary and order number. Please hold onto this order information for future reference.
Processing & Handling Times
Due to the availability of our seafood, processing and handling times may vary from 1 to 2 days prior to shipping the order out. Frozen perishables (frozen seafood) and non-perishable items typically require up to 24 hour processing times, but often times can be processed the same day, whereas non-frozen perishable items (fresh seafood) may require 24-48 hours processing times prior to shipping out. If Saturday shipping is available in your area AND you add Saturday delivery service to your cart, we will process Thursday orders on Friday and deliver on Saturday. All others orders placed on Thursday and Friday will be processed and shipped the following Monday.
Click here to see our Order & Delivery schedule
Shipping & Tracking
Once your order has been handled and tracking information is available, an email will be sent to you with the carrier being used to ship your order and a link to track your package. Your tracking link will become active once the carrier has scanned the shipping label. You can track your package through the carrier’s website or toll-free phone numbers. In any case you do not receive tracking within 1-2 business days of placing your order, please contact our customer service team.
Transit Times
Orders that contain seafood and meats will arrive at the shipping address within 1 business day from the shipping date. All other orders will typically arrive at the shipping address between 1-5 business days, although delays with the carrier and other unforeseeable circumstances and events may delay the arrival of your order. Because we use overnight shipping for most of our products, deliveries can only be made between Tuesday and Friday.
Cancellations, Address Changes and Other Modifications to Orders
If tracking information has already been emailed to you, unfortunately, we cannot make any additional changes to your order. If tracking has not been issued to you, please contact a member of our customer service team so we help make any necessary adjustments to your order.
Domestic Orders:
We currently ship orders to residential and commercial addresses in the USA as well as its protectorates and territories.
We do not ship to PO Boxes. If your order has a PO Box as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.
APO/FPO
We currently do not ship packages to APO/FPO addresses. If your order has an APO/FPO as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.
International Orders
We currently do not ship to countries outside of the United States. For more information, please contact our customer service team.
Carriers and Ship Methods:
Local Market ships product using various carriers including but not limited to GSO, USPS, UPS and FedEx at its own discretion based on a number of variables including transit times, quality of service, and costs.
